Software installation issue
I downloaded the Windows viewer app for the Q800Pro, installed it, and ran it. All seemed to go well until the next time I wanted to view videos. There was no desktop shortcut, there was no Thinkware application folder in the default x86 program files folder (nor in the x64bit program files folder). I then attempted to re-install it (as administrator) and noted the installation process. Again it "seemed" to install, but did not create a folder nor desktop shortcut. The app successfully ran at the end of the install process. I closed the app, deleted the installation file, searched for thinkware on my computer without any results. the only way I can run the app is by re-installing it.
I believe I ran into this issue once before (probably in the Windows 2000 era)--the issue is that software goes through the steps of installing without actually installing.
I have searched for similar issues on Windows 10 x64 without success.
thoughts?
Comments
2 comments
Hello Greg, We apologize for the delay in response. As we have not experienced this issue previously we have reached out to you for further assistance.
trying to be able to run think ware on new iMac. need how to help?
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