Thinkware U1000 cannot pair using thinkware cloud
Hello,
I am having connectivity issues with my recently purchased Thinkware U1000 front and rear dash camera with an iVolt mini to power it purchased from Thinkware Canada on Amazon.ca.
When attempting to pair the camera using the Thinkware Cloud app on my Samsung Note 9 I can get through all the steps until when the application asks to press the wifi button on the camera and then click next.
I am able to connect to the camera using my phones wifi where the network says “connected without internet” but the thinkware cloud app will not move on to the next step and the camera never confirms successful connection by audibly saying “connected to a smartphone.”
I have tried resetting the camera using the button, using the record and voice button, I have restarted the app on phone, reset my phone, I update the camera using the thinkware Canada website with U1000 Firmware Canada 1.00.13 (2020-04-16), I have used both the thinkware 32GB memory card that came with the camera and a Samsung EVO Select 128GB microSDXC UHS-I U3 Memory Card.
Some relevant information:
Camera: THINKWARE U1000 Dual Dash Cam 4K UHD 3840X2160 Front Cam, 2K 2560X1440 Rear Cam
Battery: THINKWARE iVolt Mini Dash Cam External Battery
Phone: Samsung Note 9, android 9, locked not rooted
Car: 2016 Mercedes-Benz C450
Any help would be appreciated.
Comments
5 comments
Having the exact same issue with my 2017 Lincoln Mkz. Just purchased a few days ago. Tried just about everything that you mentioned?
Same issue where I can’t the THINKWARE to connect
Hi John! We have created a ticket to further assist you on this. Please check for an email from our support team. Thank you!
Thinkware connect message error says already currently signed in and have account also message error says please check that your dashcam has been authenticated
I have downloaded the recent version took the sd card from whom I bought from you guys and also formatted it
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