Auto shut down

Bryan yong
My Q800 pro automatic shut down,is overheat or else issue? Just had change new battery,how to setting not going auto shutdown?

Comments

2 comments

  • Comment author
    Reiner
    • Official comment

    Hello,

    If the device is saying "shutting down due to thermal protection" then the device is overheating and shutting itself off to cool its internal temperature as it should.

    If it is simply just powering down all the time and not powering back on, or randomly powering off then rebooting, please contact our customer support at support@thinkware.com for a fix.

  • Comment author
    Bryan yong

    please do update firmware can lasting high temperature,in my country only hot climate,your thinkware dashcam cant lasting in my country,afternoon it will shut down automaticly,feel so unsecure for this dashcam.

    0

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