PC Viewer

Otto

Hello, I have a problem with viewing the video files with the PC Viewer. It shows the GPS and speed correctly but no video.  I have downloaded and installed the K-Lite Codex Pack but there is no difference.  Below is a screenshot of the Viewer.

Comments

3 comments

  • Comment author
    Reiner
    • Official comment

    Hello Otto,

    We are sorry to hear about this issue with our PC viewer application.

    We are currently experiencing issues with our PC/MAC Viewer and our development team is currently working on a set fix. However, they have created a temporary APK PC viewer file for customers experiencing issues.

    If you would like to email us at Support@thinkware.com we can provide you with the file to use until a set fixed update is released. 

    Thank you.

  • Comment author
    Zoltán Vőneki

    Dear Thinkware!

    I have a very similar problem. The difference is that the first video file is played, all the others are not.

    If I restart the PC viewer, the selected first video is played, but not the other ones.

     

    I downloaded and installed the K Lite codec pack, reinstalled the PC viewer, but there is no difference.

     

    Do you have any suggestions?

     

    thanks:

    Zoltan

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  • Comment author
    Reiner

    Hello Zoltan, we are sorry to hear about this issue. Would you mind contacting our support team at:support@thinkware.com as we would like to look into this issue! Thank you!

    0

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