[Thinkware Connected] Frequently Asked Questions

Thinkware Connected is a cloud-based service that connects Thinkware Dash Cams with the driver's smartphone or other smart devices, providing advanced features and an enhanced user experience.

With Thinkware Connected, drivers can remotely access and manage their dash cam footage, receive alerts, and monitor their vehicle's status from anywhere, anytime.

Compatible Dash Cams

• U3000 
• U1000 Plus
• Q1000
• Q850

FAQs

1. Is Thinkware Connected Free?

• Thinkware Connected is free to download and use with a compatible Thinkware Dash Cam. Connecting the dash cam to a mobile hotspot device or a Wi-Fi network with Internet access will consume data. Carrier/Service Provider charges may apply.

2. Do I need both Thinkware Dash cam Link and Thinkware Connected Apps?

• Yes, you need both apps, Thinkware Dash Cam Link App to connect to the internet, and Thinkware Connected to access CONNECTED features.

3. Can I access Thinkware Connected on a Web Browser?

• Yes, you can access Thinkware Connected on both the smartphone app as well as your mobile and desktop browser. The dashboard on the desktop version gives you more information like all registered dash cams, driving routes, status of the vehicles, etc.
• To access the web dashboard, go to thinkwareconnected.com and log in with your Thinkware account.

4. Can multiple phones be signed into the same Thinkware Connected Account and Receive the same notifications?

• No, you can sign in to an account on only one platform at a time. For example, you will get logged out from the app on your current smartphone if you sign in on the app on another smartphone.

5. Can I receive notifications from multiple dash cams?

• Yes, each dash cam must be registered to your Thinkware Connected account. Depending on your plan, you can register from 2 to an unlimited number of dash cams on one Thinkware Connected account.

6. Can I add multiple internet connections to the same app?

• Yes. You can add multiple connections like a dedicated hotspot device, or your home, and office Wi-Fi, on the app, and when it is in range, the dash cam will automatically connect with the available network.

If you have any questions or concerns please reach out to support@thinkware.com or 1-844-865-9273