How to update your dash cam’s firmware

Use the THINKWARE DASH CAM LINK app, a Windows PC, or a Mac to update your dash cam firmware. Choose the method supported by your model.

A firmware update replaces your dash cam’s current firmware with updated operating instructions. It can improve functions and capabilities without replacing the hardware.

Jump to:

• Update firmware using the THINKWARE DASH CAM LINK app
• Update firmware using a Windows PC
• Update firmware using a Mac computer

Update firmware using the THINKWARE DASH CAM LINK app

Firmware update using the THINKWARE DASH CAM LINK app

Use a smartphone with the THINKWARE DASH CAM LINK app installed.

Follow the automatic update prompts after connecting to your dash cam.

Update when the app prompts you

1. Power on the dash cam.

2. Open the THINKWARE DASH CAM LINK app on your smartphone and tap [Connect to the Dash Cam] and use the connection method supported by your model.

3. When connected, the app will automatically display a prompt stating "Download the latest firmware" if an update is available. Tap [Download].

4. Wait for the firmware file download to be completed.

5. When the download finishes, a message will ask "Latest firmware files are available. Do you wish to update?". Tap [OK].

6. For non-LCD dash cams, tap [Continue] when the app asks to switch to Wi-Fi. For LCD models, Wi-Fi is established during the initial connection.

7. Tap [Join] when prompted to connect to the "Thinkware_xx" Wi-Fi network.

8. Allow a few minutes for the firmware transfer and installation to complete while keeping the dash cam powered on.

9. Once the update is completed, the dash cam will restart and announce, "Update Complete, Continuous Recording will now start" or "Please have a safe drive today".

Check for an update manually

1. If no automatic prompt appears, tap [More] at the bottom right of the app.

2. Tap [Support] > [Update Firmware].

3. Tap [Firmware Download].

4. Follow the download and installation prompts described under Update when the app prompts you.

Update firmware using a Windows PC

Required tools: Windows PC, microSD card reader or MicroSD Adapter.

If you prefer to perform a manual firmware update using a Windows computer, follow these steps.

1. Power off the dash cam and remove the microSD card from the memory card slot.

2. Insert the microSD card into the included MicroSD Adapter or USB reader and connect it to your Windows PC.

3. Back up your recordings, then format the card. See How to format your microSD card.

4. Open a web browser on your PC and visit the official THINKWARE downloads page.

5. Download the latest firmware package for your exact dash cam model and country.

6. Locate the downloaded firmware file in your downloads folder and extract the compressed ZIP archive.

7. Copy all files supplied in the extracted firmware folder. The package may include:

• driveinfo folder containing smartguidepoint.dx2

• pkg.bin

• Setting folder containing default.cfg

• boot.bin (not included for every model)

8. Paste the copied firmware files directly into the root folder of the formatted microSD card.

9. Once files are pasted, right-click the microSD card drive icon in Windows File Explorer and select [Eject] before unplugging the card reader.

10. Ensure the dash cam is powered off, then insert the microSD card back into the dash cam memory card slot.

11. Power on the dash cam. The dash cam will announce, "Update will now start".

12. Keep the power connected for a few minutes until you hear "Update Complete, Continuous Recording will now start".

Update firmware using a Mac computer

Required tools: Mac computer, microSD card reader or MicroSD Adapter.

To manually update the dash cam firmware on macOS, perform the following steps.

1. Power off the dash cam and remove the microSD card.

2. Insert the microSD card into your card reader or MicroSD Adapter and connect it to your Mac.

3. Back up your recordings, then format the card. See How to format your microSD card.

4. Open a web browser on your Mac and visit the official THINKWARE downloads page.

5. Download the latest firmware package for your specific dash cam model.

6. Open the downloaded firmware archive on your Mac.

7. Copy all files supplied in the extracted firmware folder. The package may include:

• driveinfo folder containing smartguidepoint.dx2

• pkg.bin

• Setting folder containing default.cfg

• boot.bin (not included for every model)

8. Select your microSD card drive in the left-hand panel of Finder, right-click in the empty space, and select [Paste] to copy all files to the root directory of the card.

9. Click the [Eject] icon next to the microSD card name in the left panel of Finder to safely eject the memory card.

10. Insert the microSD card into the powered-off dash cam, then power on the dash cam.

11. Listen for the voice prompt "Update will now start" and maintain continuous power until you hear "Update Complete; Continuous Recording will now start".

Check your settings after updating

After updating, check your video resolution and any settings you previously changed.

For models that support Safety Camera alerts, also check that the Safety Camera Data is up to date. Updating the firmware alone does not confirm that you have the latest Safety Camera Data. Check the separate Safety Camera Data download for your model on the official THINKWARE downloads page.

Need more help?

Contact the support team for your region by email or phone. We’ll respond to your email as quickly as we can.

North America (US/CA)
Email: support@thinkware.com
Phone: 1-844-865-9273

United Kingdom (UK)
Email: support.eu@thinkware.com
Phone: +44 (0) 333-121-0008

Europe (EU)
Email: support@thinkwarestore.com
Phone: +49 69 943 22200