A Factory Reset restores your dash cam settings to their defaults.
If earlier troubleshooting steps have not resolved power or restart problems, rear-camera issues, video or audio problems, or app pairing issues, a Factory Reset may be the next step. Find your model below; a reset pinhole uses a separate model-specific procedure.
Caution: A Factory Reset permanently deletes all recorded video footage on the microSD card. Back up all important video recordings to a PC, Mac, or mobile device before performing a Factory Reset.
Jump to:
- Reset your dash cam by model
- Factory Reset using THINKWARE PC Viewer (F100, F70, F50, FA10, FW10, H100, DC-E1-FG)
Reset your dash cam by model
Find your model category below. Where a model also has a reset pinhole, its pinhole instructions appear at the end of the entry.
Select your model to jump directly to its reset instructions. PC Viewer models link to the separate PC Viewer section below.
| Series | Select your model |
|---|---|
| U Series | U3000 PRO, U3000, U1000 PRO, U1000 PLUS, U1000 |
| Q Series | Q1000, Q850, Q850 PRO, Q800 PRO, Q200 PRO, Q200 , QA200 PRO, QA200, QA100 ELITE |
| ARC Series | ARC 900, ARC 800, ARC 700, ARC |
| X and XD Series | X1000, X850, X800, X700, X550, X500, X350, XD350, X330, X300, XD250, XD200 , X150, XD100 |
| F Series |
F800, F800 PRO, F790, F770, F750, FA700, F550, FA200, F200, F200 PRO, F100, F70 PRO, F70, F50, FA10 , FW10 |
| T Series | T700 |
| Motorsports | M1 |
| Z Series | Z3000 |
| DC Series | DC-H1-FG, DC-U1-FG, DC-E1-FG |
| D Series | D4K64DM, D2K64DM |
| H Series | H100 |
U3000 PRO, U3000
[U3000 PRO, U3000] How to Reset Your Dash Cam
Hold the REC and MIC buttons together for 5 seconds until the dash cam beeps. Release the buttons; the dash cam will restart and announce that the default settings have been restored.
U3000 PRO, U3000 reset pinhole: Locate the Reset button shown on the rear view of the main unit. Insert the tip of a thin, pointed object to reset the product when an error occurs.
U1000 PRO, U1000 PLUS, U1000
[U1000 PRO, U1000 Plus, U1000] How to Reset Your Dash Cam
Hold the REC and MIC buttons together for 5 seconds until the dash cam beeps. Release the buttons; the dash cam will restart and announce that the default settings have been restored.
U1000 PRO, U1000 PLUS, U1000 reset pinhole: Locate the Reset button shown on the rear view of the main unit. Insert the tip of a thin, pointed object to reset the product when an error occurs.
Q1000, ARC 700
[Q1000, ARC700] How to Reset Your Dash Cam
Hold the REC and MIC buttons together until the dash cam beeps. Release the buttons and wait for the dash cam to restart with default settings.
Q850 PRO, QA200 PRO, QA200, XD250, DC-H1-FG, D2K64DM
Hold the REC and MIC (Voice Recording) buttons together until the dash cam beeps.
Q850 PRO, QA200 PRO, QA200, XD250, DC-H1-FG, D2K64DM reset pinhole: If an error occurs, locate the Reset button on the main unit and insert the tip of a thin, pointed object to reset the product.
Q850, Q800 PRO, QA100 ELITE, XD200, F800, F800 PRO, T700
[Q850, Q800 PRO] How to Reset Your Dash Cam
Hold the MIC and middle REC (Manual Recording) buttons together until the dash cam beeps. Release the buttons and wait for the dash cam to restart with default settings.
Q200 PRO, Q200, XD100, FA200, F200, F200 PRO, F70 PRO
[Q200 PRO, Q200, F200 PRO] How to Reset Your Dash Cam
Caution: Releasing the buttons at the first beep formats the microSD card instead of performing a Factory Reset.
Hold the Wi-Fi and REC buttons together for about 7 seconds. Keep holding after the first beep at about 5 seconds. Wait for about 2 more seconds for repeated beeps, then release the buttons and wait for the dash cam to restart with default settings.
ARC 900
On the Live View screen, tap [Home Menu] (9 dots) on the left of the screen > [About Device] > [Device Info] > [Reset Settings]. Tap [Confirm].
ARC 900 reset pinhole: Find the reset hole beside the Power button on the left side of the dash cam. Insert the tip of a thin, pointed object into the reset hole.
ARC 800
ARC 800 reset pinhole: Locate the Reset pinhole on the rear view of the main unit, near the touchscreen and microSD card slot. If an error occurs, insert the tip of a thin, pointed object, such as a paperclip, into the Reset pinhole to reset the device.
ARC
On the Live View screen, tap [Home Menu] > [Dash Cam Settings] > [System Settings] > [Reset Settings].
X1000, Z3000
On the Live View screen, tap [Device Info] and select the reset option.
X850
On the Live View screen, tap [Home Menu] > [Settings] > [System Settings] > [Reset settings].
X800, X700
On the Live View screen, tap [Home Menu] > [Settings] > [System Settings] > [Reset settings] > [Reset].
X550, X500
On the Live View screen, tap [Home Menu] > [Settings] > [System Settings] > [Reset settings] > [Reset].
XD350, DC-U1-FG, D4K64DM
Hold the REC (Manual Recording) and MIC (Voice Recording) buttons together until the dash cam beeps.
XD350, DC-U1-FG, D4K64DM reset pinhole: If an error occurs, locate the Reset button on the main unit and insert the tip of a thin, pointed object to reset the product.
X350
Hold the REC and Wi-Fi buttons together until the dash cam beeps. Release the buttons and wait for the dash cam to restart.
X330
On the Live View screen, tap [Home Menu] > [Settings] > [System Settings] > [Reset settings] > [Reset].
X300
X300 reset pinhole: Locate the Reset pinhole on the side of the main unit. Insert a pin or paperclip and press the Reset button to force the device to restart.
X150
X150 reset pinhole: Locate the Reset pinhole on the main unit housing. Insert a small pin or paperclip and press the Reset button to force the device to restart.
F790, F770, F750, F550
Hold the REC and Format buttons together until the dash cam beeps. Release the buttons and wait for the dash cam to restart.
FA700
Hold the REC and Format buttons together to restore the default factory settings.
FA700 reset pinhole: Press the Reset button on the main unit to force the dash cam to restart.
M1
Hold the REC and Wi-Fi buttons together until the dash cam beeps and restarts. Release the buttons and wait for the restart to finish.
Factory Reset using THINKWARE PC Viewer (F100, F70, F50, FA10, FW10, H100, DC-E1-FG)
Required tools: Windows PC and a microSD card reader or microSD card adapter.
For F100, F70, F50, FA10, FW10, H100, DC-E1-FG, reset the dash cam using THINKWARE PC Viewer. The steps below cover Windows.
1. Power off the dash cam and remove the microSD card. Insert the microSD card into a card reader connected to your Windows PC. Open the THINKWARE PC Viewer for your model.
2. Open the dash cam settings and use the reset controls for your model:
- F100: Select [Settings] > [Dashcam Setting], then click [Initialize] > [Save].
- F70: Select [Settings] > [Dash Cam Settings], then click [Reset]. Click [Confirm] in the pop-up, then [Save].
- F50, FA10, FW10: Open [Settings] > [Dashcam Setting] > [System Settings], then click [Initialize] > [Save].
- H100: Open [Dash Cam Setting], then click [Initialize] > [Save].
- DC-E1-FG: Select [Settings] > [Dash Cam Settings], then click [Reset]. Click [Confirm] in the pop-up, then [Save].
3. Safely eject the microSD card from your computer and insert it back into the powered-off dash cam. Turn on the vehicle ignition to power on the dash cam.
Check your settings after resetting
Check your video resolution. Reconfigure settings you previously changed, such as Parking Mode and Voice Recording.
If the dash cam does not respond to the reset or still cannot connect, please contact THINKWARE support.
Need more help?
Contact the support team for your region by email or phone. We’ll respond to your email as quickly as we can.
North America (US/CA)
Email: support@thinkware.com
Phone: 1-844-865-9273
United Kingdom
Email: support.eu@thinkware.com
Phone: +44 (0) 333-121-0008
Europe (EU)
Email: support@thinkwarestore.com
Phone: +49 69 943 22200
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