Warranty and Repair FAQs

USA/Canada

If you are experiencing any issue with your SNAP-G, please explore the Support Section in our Help Center to attempt to resolve the issue. 

 

If the troubleshooting steps in our articles do not resolve the problem, please reach out to our support team at support@thinkware.com or 1-844-865-9273.

 

Our Support Team's hours are:

 

Monday- Friday 8:00am - 5:00pm (Pacific Standard Time). 

 

Saturday 9:00am - 5:00pm (Pacific Standard Time). 

 

To begin a warranty claim please reach out to our team via email, with the following information.

  • Copy of your receipt
  • Shipping address
  • A brief description of the issue
  • The steps you have tried to fix it.

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