My microSD card keeps erroring after 6 to 12 months

This article helps you troubleshoot recurring microSD card errors after 6 to 12 months of use.

• If a memory-card error keeps returning after formatting, check the card and try a working compatible replacement.
• If "Format SD Card Regularly for Data Integrity" or "Memory Card Error" returns at every startup after formatting, replace the card.
• If Windows [File Explorer] or Mac [Disk Utility] cannot format the card, check for read-only protection.
• When a microSD card enters read-only lock mode or fails formatting, it must be replaced with a new genuine THINKWARE High Endurance microSD card.

For card life and replacement guidance, see Memory Card Lifespan.

None of the above worked

If the issue continues after testing without a card, formatting on a PC or Mac, unlocking write protection, and trying a new compatible THINKWARE card, contact THINKWARE support.

If "Memory Card Error" returns at the next startup after an in-camera format, including on Q800PRO or Q200, contact THINKWARE support for a warranty assessment.

Please refer to About THINKWARE's warranty policy for warranty requests or technical evaluation.

Need more help?

Contact the support team for your region by email or phone. We’ll respond to your email as quickly as we can.

North America (US/CA)
Email: support@thinkware.com
Phone: 1-844-865-9273

United Kingdom (UK)
Email: support.eu@thinkware.com
Phone: +44 (0) 333-121-0008

Europe (EU)
Email: support@thinkwarestore.com
Phone: +49 69 943 22200