Troubleshooting

• My dash cam does not turn on at all
• My vehicle battery drains after installing the dash cam
• My dash cam enters parking mode while driving
• My dash cam powers down too quickly in parking mode
• My dash cam does not enter parking mode
• My dash cam shuts off in hot weather

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• "Add a Network-Enabled dash cam.."
• "The device cannot be located"

• My rear camera is not recording or shows a black screen
• My dash cam time is off by exactly 1 hour
• My dash cam shows the wrong year or date
• My video playback shows a black screen with audio only
• My video has missing or distorted audio
• My screen shows a green, white, or black display

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• My dash cam says "Rear camera disconnected"
• My dash cam is not receiving a GPS signal
• My LTE module fails to connect or shuts off
• My speaker produces static or crackling noise
• My voice prompts sound distorted or in another language
• My dash cam is completely silent

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• My dash cam shows offline in THINKWARE CONNECTED app
• My app says "Check the certification number and try again"
• My app fails to connect via Bluetooth or Wi-Fi
• My app shows "This dashcam has already been registered"
• I received a Wi-Fi authentication error
• My phone disconnects immediately or shows "No Internet"

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• My microSD card keeps erroring after 6 to 12 months
• My computer says "The disk is write protected"
• My microSD card appears full
• My dash cam announces "Memory Card Error"

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