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Thinkware Help Center | Troubleshooting | Tech Support | FAQ
Troubleshooting
Apps & Settings
Apps & Settings
Resolve app connection, registration, download, permission, and viewer issues.
My dash cam shows offline in THINKWARE CONNECTED app
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My app says "Check the certification number and try again"
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My app fails to connect via Bluetooth or Wi-Fi
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My app shows "This dashcam has already been registered"
I received a Wi-Fi authentication error
My phone disconnects immediately or shows "No Internet"
Wireless CarPlay or Android Auto causes connection drops
My app says "Not Connected" or fails to download
I cannot find downloaded videos in my phone gallery
My app shows "Failed to Export" or missing permissions
[Mac] "DashCam Viewer can't be opened"
Thinkware App Won't Open