My app shows "This dashcam has already been registered"

This article explains what to do when THINKWARE CONNECTED reports that your dash cam has already been registered.

Registration and connection depend on the identification number, an active internet connection, USB-C port settings, battery protection settings, and account registration.

Already tried some steps? Jump to:

1.   Understand Account Security Locks

2.   Request Registration Assistance from THINKWARE Support

Understand Account Security Locks

To protect user privacy and prevent unauthorized Remote Live View access, each THINKWARE dash cam can only be registered to one primary THINKWARE CONNECTED account at a time. If you purchased a used dash cam or had the camera previously registered under a secondary email address, the device must be released from the old account before it can be re-registered.

Request Registration Assistance from THINKWARE Support

If you cannot release the registration in the app, contact THINKWARE support for account verification and registration assistance.

Provide your dash cam model (for example, U3000 PRO or Q1000), serial number or LTE module SIM ICCID, and proof of purchase (receipt or invoice).

Your registration is tied to your THINKWARE CONNECTED account, not your smartphone SIM card or phone number. Download the app on your new phone. Sign in with your existing account email and password, then check for your registered dash cam on the homepage.

None of the above worked

If the issue continues after checking the registration number, internet connection, app and firmware, USB-C setting, battery protection, and account ownership, contact THINKWARE support.

For warranty information, see About THINKWARE's warranty policy. Include your serial number when requesting registration assistance or a warranty evaluation.

Need more help?

Contact the support team for your region by email or phone. We’ll respond to your email as quickly as we can.

North America (US/CA)
Email: support@thinkware.com
Phone: 1-844-865-9273

United Kingdom (UK)
Email: support.eu@thinkware.com
Phone: +44 (0) 333-121-0008

Europe (EU)
Email: support@thinkwarestore.com
Phone: +49 69 943 22200