"The device cannot be located"

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Locate Vehicle Error

If you are encountering the error "the device cannot be located" when attempting to use the Locate Vehicle Function on your Thinkware Dash Cam there are several possible solutions to this issue.

In this article, we will discuss the common reasons why this might happen and how to troubleshoot the issue.

Not Connected to Hotspot

Confirm that the camera is connected to a Hotspot device by ensuring that the Wi-Fi LED is a solid blue.

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*To connect the Dash Cam to a Hotspot Device, click here.

*Locate Vehicle, while parked, is only available on the U1000 Dash Cam.

GPS Not Connected

The Locate Vehicle function uses the Dash Cams GPS to pinpoint the location of the vehicle.

Check if the GPS is connected by looking at the Status LED on the Dash Cam itself.

If the GPS is not connecting, please click here.

Thinkware Q800PRO dash cam review

The Network Function Setting

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The Network Function Setting enables the Dash Cam to connect to our Cloud Servers to allow you to use the Thinkware Cloud Features.  

*Network Function must be enabled to utilize the Thinkware Cloud Features.

How to Enable the Network Function Setting

Weak Hotspot Signal

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The first thing you should check is the Hotspot signal strength. The Dash Cam requires an Upload Speed of 4 Mbps.

To check your Hotspots Upload Speed, click here.

If the signal is weak or unstable, you may have difficulty connecting to the hotspot.

Try moving closer to the dash cam or find a location where the Wi-Fi signal is stronger. If you are still having trouble, consider using a Wi-Fi range extender to boost the signal.

Firmware Update Required

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Occasionally, Thinkware releases firmware updates that can improve the performance of your Dash Cam. If you are having trouble viewing the Locate Vehicle function, check if there are any available firmware updates for your dash cam. 

How to Update Firmware

If you are still experiencing an issue, please contact our support team at Support@thinkware.com or 1-844-865-9273.

 

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