Authentication Error

Authentication Error

If you receive an "Authentication Error" when attempting to reconnect to the Thinkware WiFi, most of the time this is related to an incorrect password for the WiFi network.

How to fix the Authentication Error

To fix the Authentication Error on your smartphone you will need to forget the Thinkware WiFi Network and re-enter your Dash Cams Wi-Fi Password.

If you are still experiencing the same issue after Forgetting the Thinkware Wi-Fi Network, please reach out to our team at support@thinkware.com or 1-844-865-9273.

iOS - How to Forget a Network

To forget the network that you're currently using:

  1. Go to Settings > Wi-Fi.
  2. Tap the info button    next to the network you're using.
  3. Tap Forget This Network, then tap Forget to confirm.

To forget a network that you've joined before but aren't currently using:

  1. Go to Settings > Wi-Fi.
  2. Tap Edit in the corner of the screen to see the networks known to your device.
  3. Take either of these actions:
    • Tap the delete button  , then tap Delete.
    • Or tap the info button   next to the network, tap Forget This Network, then tap Forget to confirm.

Android - How to Forget a Network

   1. Go to Settings

   2. Select Connections

Tap Settings and then Connections

 

 3. Select Wi-Fi

 4. The network you are currently connected to should be displayed.

 5. Tap on the Settings icon.

Wi-fi
 

6. Select Forget at the bottom of the screen. 

 

Forget network
 

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